Will the video use our real IT support app screens?

Yes. The browser captures the screenshots shown on your App Store listing and uses them in the scene. That means the ad can display your actual ticket flow, support chat, status view or technician contact screen, provided those screens are present in the listing.

Can the ad promise our response time or uptime?

Only when the App Store listing provides that information. Sizzledraft can feature a stated response time, uptime commitment or service-level message from the description or screenshots. If the listing does not support a numerical claim, the video should show the response workflow without inventing one.

What format will the IT support app video use?

Vertical videos are 1080x1920 and horizontal videos are 1920x1080. Both render at 30fps in H.264, with audio normalised to -14 LUFS. The vertical format is especially suitable for App Store screenshots because their existing 9:16 layout requires little cropping.

Can I use a trending sound with the ad?

Yes. The trending sound is handed over as a link so you can attach it natively when posting the IT support app ad. It is not baked into the video file, because baked-in audio does not count as using that sound on the publishing platform.

Show faster support from your App Store page

Sizzledraft turns an IT support app’s App Store listing into a short video ad focused on response time and uptime. It captures the listing’s icon, screenshots, rating and description, then builds a branded scene and renders it frame by frame.

Opening lines that work here

How quickly can your users reach IT support?
It opens with the response-time question that buyers ask when evaluating an IT support app.
Show users where to get help before downtime spreads.
It connects the app interface to the practical cost of delayed incident reporting.
Your support app is already built. Show how it handles an outage.
It frames the App Store screenshots around the uptime scenario that matters to IT support customers.

How do I turn an IT support App Store listing into a video ad?

Start with the App Store URL. Sizzledraft drives a browser through the listing and captures the app icon, interface screenshots, rating and description. It uses those elements with the listing’s own visual identity to author a short scene, then renders the result frame by frame. For an IT support company, the edit can move from an outage or unresolved ticket to the exact screens used to request help, check service status or contact a technician. Because App Store screenshots are already 9:16, they fit naturally into a 1080x1920 vertical video without forcing the support interface into an awkward crop. The first video is cut from the listing alone, while later versions can follow a prompt.

What should an IT support app video ad show first?

Lead with the moment a customer needs support, not a general company introduction. A clear opening might ask how quickly a user can report an outage, then show the relevant ticket, chat or service-status screen from the App Store listing. This makes response time concrete without claiming a number that the page does not provide. If the listing includes uptime language, pair it with a screenshot that shows monitoring, incident updates or system status. Keep the app icon visible long enough to establish which service is being shown, but do not let a logo screen consume the opening. The strongest sequence connects a support problem to the exact in-app action a customer would take next.

Can App Store screenshots work in both vertical and horizontal ads?

Yes. App Store screenshots are commonly presented in a tall 9:16 format, which cuts cleanly into a 1080x1920 vertical ad. That shape gives ticket lists, support chats and status panels enough height to remain legible while the edit moves between screens. A horizontal version renders at 1920x1080, so the tall screenshots need a composed scene around them rather than a full-frame crop. The surrounding space can hold a response-time question, an uptime message, the app icon or the listing rating. Both formats render at 30fps in H.264. Audio is normalised to -14 LUFS, helping narration and music sit at a consistent playback level across the finished support-app ad.

What the browser actually gets

Our browser captures the App Store listing’s icon, screenshots, rating and description. Store screenshots are already 9:16, so they cut cleanly into a vertical video; the main limitation is that response-time or uptime evidence cannot be shown unless it appears in the screenshots or description.

The common mistake

A common mistake is opening with a broad claim about reliable IT support while hiding the app interface. Fix it by starting with an outage or delayed-ticket question, then show the exact screen used to request help or check service status.

Turning response time and uptime claims into visual proof when the App Store listing contains mostly interface screenshots
Showing ticket creation, technician contact and service status clearly before viewers scroll past the first few seconds
Reformatting App Store screenshots into an ad without hiding ratings, status details or important support controls

Questions

Will the video use our real IT support app screens?: Yes. The browser captures the screenshots shown on your App Store listing and uses them in the scene. That means the ad can display your actual ticket flow, support chat, status view or technician contact screen, provided those screens are present in the listing.
Can the ad promise our response time or uptime?: Only when the App Store listing provides that information. Sizzledraft can feature a stated response time, uptime commitment or service-level message from the description or screenshots. If the listing does not support a numerical claim, the video should show the response workflow without inventing one.
What format will the IT support app video use?: Vertical videos are 1080x1920 and horizontal videos are 1920x1080. Both render at 30fps in H.264, with audio normalised to -14 LUFS. The vertical format is especially suitable for App Store screenshots because their existing 9:16 layout requires little cropping.
Can I use a trending sound with the ad?: Yes. The trending sound is handed over as a link so you can attach it natively when posting the IT support app ad. It is not baked into the video file, because baked-in audio does not count as using that sound on the publishing platform.

Paste your link and watch one free